1. General

By placing an order with Bayside Hampers & Events ("we", "us", "our"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms apply to all goods and services provided by us, including pick-up, delivery, installation, and associated services.

Where different service categories apply, the specific terms for that category will override any general terms.

2. Orders & Minimum Requirements

• A minimum order value of $200 applies to all delivery orders.

• Balloons & Event Décor:

  • Orders must be placed at least 7 days prior to the scheduled delivery or service date.

• Hampers:

  • Hampers require a strict minimum lead time of 14 days for all orders.

  • Orders within 14 days may incur a rush fee and will only be accepted where operational capacity allows.

  • Where capacity is not available, orders will be declined.

• Digital Artwork:

  • Ready-to-print digital artwork requires a minimum lead time of 5 business days. This applies strictly to artwork supplied ready for print.

  • Artwork requiring design, editing, or development requires a minimum lead time of 10 business days, with final approval required no later than 5 business days prior to the event date.

• Custom backdrop orders require a minimum lead time of 4 weeks prior to installation or collection.

• Rush Fee: A rush fee of 25% of the order total may apply where required notice is not provided.

• Digital mock-ups are not included as standard. Mock-ups may be requested for a fee of $30 per concept, which includes one initial concept only. Additional revisions or variations will incur further charges.

• We reserve the right to decline any order that does not meet lead time or operational capacity requirements.

3. Order Changes, Cancellations & Refunds

• Balloons & Event Décor:

  • Changes or cancellations must be requested at least 7 days prior to the scheduled delivery date.

  • Changes or cancellations within 7 days may incur a fee of 25% of the total order value.

  • Orders cancelled within 7 days are strictly non-refundable.

• Hampers:

  • Changes to hamper orders must be requested at least 14 days prior to the scheduled delivery date.

  • Changes within 14 days may incur a rush fee and will only be accommodated where capacity allows.

  • Where capacity is not available, change requests will be declined.

• Refunds (where applicable and approved in writing) will be processed within 3 business days.

4. Payments, Late Fees & Additional Charges

• Private bookings: Full payment must be received at least 7 days prior to the booking date. Failure to pay may result in cancellation.

• Corporate bookings: Payment must be received within 14 days of delivery, unless otherwise agreed in writing.

• Late payments will incur a fee of 10% of the outstanding balance per day, calculated daily until paid in full, unless otherwise agreed in writing.

• Hampers: Orders over $1000 require a 50% upfront payment. Work will not commence until this has been received.

• If a recipient is unavailable at delivery, a re-delivery fee will apply.

• Additional charges may apply for urgent changes, special requests, waiting time, or extended travel.

5. Delivery, Collection & Pick-Up

• Deliveries and collections are available between 6:00am and 6:00pm.

• Requests outside of these hours will incur an additional fee.

• Customers must provide accurate delivery and installation details. We are not responsible for failed delivery due to incorrect information.

• Re-delivery fees will apply where required.

• Items must be collected on the agreed date. Storage fees of $25 per day may apply.

6. Liability

• Risk transfers to the customer upon delivery or collection.

• Customers are responsible for any loss, theft, or damage once items are in their possession.

• We are not liable for delays or failures caused by events outside our control, including weather, traffic, access issues, or force majeure events.

7. Care & Maintenance

• All balloon products and installations must be handled in accordance with our Balloon Care Guide.

• Failure to follow care instructions may result in reduced lifespan and will void any maintenance expectations.

• Maintenance, repair, or replacement required due to customer handling or environmental exposure will incur additional charges.

• Maintenance requests are assessed at our discretion.

8. Amendments

We reserve the right to update these Terms of Service at any time. The latest version will apply to all bookings.

For any enquiries, please contact us at enquiries@baysidehampersandevents.com.au.